At Briflex, customer satisfaction is our priority. If you are not satisfied with your purchase, we offer a flexible return and refund policy to ensure a positive shopping experience.

30-Day Return Window
Items may be returned within 30 days of receipt. Products must be unused, in resalable condition, and include original packaging and all components.

Free Returns
We offer free return shipping. To start a return, contact us via email. We will provide a prepaid return label and clear instructions.

Non-Returnable Items
• Downloadable digital products
• Gift cards
• Custom or made-to-order items

Refund Process
Refunds are processed within 10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Late or Missing Refunds
If you haven’t received your refund:
• Check your bank account again
• Contact your credit card provider
• Contact us if the issue continues

Exchanges
If your item is defective or arrives damaged, we will replace it. Email us with your order number and photos of the issue.